G923 Privacy Policy – User Data Protection
This policy explains how g923 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We take your privacy seriously and are committed to managing your data transparently and responsibly.
Effective Date: 2026 | Version: 1.0
Information We Collect
When you register or use the g923 platform, we collect several categories of information to provide a secure and fully functional service. This information is divided into the following main types:
Full name, email address, phone number, date of birth, and identity verification details required during registration or the KYC process.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used (TNG, DuitNow, FPX), and your account's financial history.
Device type, operating system, web browser, IP address, screen resolution, and other technical information automatically recorded when you access the platform.
In-platform activity records such as games played, session duration, navigation clicks, and usage patterns that help us improve our services.
How We Use Your Information
G923 uses collected information solely for purposes related to delivering and improving platform services. Your information will not be used for any other purpose without your consent. The primary purposes for data use are as follows:
- Identity verification and account security: Ensuring every account is held by a verified individual and protecting accounts from unauthorised access.
- Financial transaction processing: Managing deposits, withdrawals, and MYR financial records accurately and securely.
- Customer support: Providing relevant assistance when you contact g923's support team, by referencing your account records and transaction history.
- Regulatory compliance: Meeting applicable legal and regulatory requirements, including anti-money laundering (AML) procedures and user protection obligations.
- Platform improvements: We analyse aggregated (not individual) usage patterns to improve the interface, performance, and overall experience for Malaysian users.
Cookies & Session Tracking
The g923 platform uses cookies and similar session tracking technologies to ensure a smooth user experience. Cookies are small data files stored on your device when you visit our platform.
We use two types of cookies. Session cookies keep you logged in during an active session and are automatically deleted when you close your browser. Persistent cookies are stored for a set period to remember your preferences, such as your chosen language and display settings.
You can manage or block cookies through your browser settings. However, blocking certain cookies may limit platform functionality, including the ability to stay logged in between sessions. g923 does not use third-party cookies for advertising purposes.
Data Storage & Security
All g923 user data is stored on servers protected with SSL encryption and additional security layers. Passwords are stored in hashed form and cannot be read back — not even by platform staff.
Financial transaction records are retained in accordance with applicable legal and regulatory requirements. Data that is no longer needed will be deleted or anonymised following established procedures.
We implement appropriate technical and organisational measures to prevent unauthorised access, data loss, accidental disclosure, or alteration of your personal information.
Sharing Information with Third Parties
G923 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. Information is only shared in the following limited circumstances:
- Payment providers: Transaction information is shared with approved payment providers (such as TNG, DuitNow, FPX) solely for processing deposits and withdrawals in MYR.
- Legal compliance: Information may be disclosed to the relevant authorities when required by Malaysian law or a valid court order.
- Technical service provider: Third parties that assist in operating the platform's technical infrastructure are bound by strict confidentiality agreements.
In all sharing scenarios above, only the minimum information necessary for that specific purpose is shared.
User Rights & How to Contact Us
As a g923 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you.
You may request corrections to any information that is inaccurate or incomplete.
You may request deletion of your data under certain circumstances permitted by law.
To exercise any of the above rights, or if you have any questions about this privacy policy, please contact the g923 support team by email at [email protected]. You can also find additional information on the FAQ us.
This policy may be updated from time to time. Any material changes will be communicated via the platform or email. Continued use after changes are published constitutes your acceptance of the updated policy.
Questions About Your Data Privacy?
The g923 support team is here to help with any questions about our privacy policy, data access requests, or account security. Reach us at [email protected] or visit our FAQ page for quick answers.